Refund policy

Return & Refund Policy

We hope you and your dog love your Love from Woof order. If something isn’t right, please contact us and we’ll do our best to help.

Dog Treats & Food Products

Because our dog treats are food products, some returns may be restricted for hygiene, safety or perishability reasons.

If a treat product arrives faulty, damaged, incorrect or otherwise not as described, please contact us as soon as possible at lynn@lovefromwoof.co.uk.

Please include your order details and photographs where this will help us understand the problem.

Your statutory rights in relation to faulty or misdescribed goods are not affected.

Toys & Gifts

For eligible non-food products purchased online, you may contact us within 14 days of receiving your order if you wish to cancel and return your purchase.

Returned items must be unused, in their original condition and suitable for resale.

Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it.

Once an approved return has been received and checked, any refund due will be made to the original payment method.

Faulty or Incorrect Items

If we have sent the wrong item, or an item arrives damaged or faulty, please contact us and we will arrange an appropriate replacement or refund.

This policy does not affect your statutory rights.